Right of Withdrawal (CONSUMER CODE D.LGS 206/05)


Bedogni Egidio S.P.A. guarantees that products equal to those indicated and described on the site will be delivered and all the rules regarding the storage of the products until delivery in the place indicated in the order will be respected. The manufacturer’s responsibility applies to all products sold. In the case of packaged products, the manufacturer is also responsible for the veracity and completeness of the informations on the packages. The images on the site are provided to the Customer to facilitate the recognition of products; due to variations in packaging by the manufacturer, the photos may not exactly reflect the appearance of the delivered product.

As required by the Consumer Code D.LGS 206/05 (former right of withdrawal) and Legislative Decree 21/2014, shop customers enjoy the guarantee “satisfied or refunded” with the possibility of returning the purchased products within 14 working days of receipt, except in the case of products that by their nature cannot be returned, as easily perishable food items or personalized items.

In the regular exercise of the right of withdrawal, only the costs of returning the goods to the sender are in charge to the customer.

 

How to request a refund/replacement of goods
It is necessary to send a registered letter with acknowledgment of receipt to the address below or to the e-mail [email protected] within 14 working days of receipt of the goods.

BEDOGNI EGIDIO S.P.A.
Via Fanti d’Italia, 75
43013 – Langhirano (PARMA) Italy

To exercise the right of withdrawal, follow these simple steps:

  • Send an email requesting to make the return motivating it even with clear images.
  • We will send you the waybill which you will need to print and attach to the box before the express courier picks it up.
  • Use our ice bags, suitably placed in the freezer to reactivate them, to be inserted inside the package before closing.
  • The delivery costs are at our expense.

For any communication regarding complaints, the customer can use the e-mail address: [email protected]